Order Capture enables you to capture orders at any customer touchpoint and seamlessly integrate the information with supply chain, fulfillment, and billing systems. It can be deployed across multiple channels—mobile field sales, inside sales, partners, and contact center agents—to automate and improve labor-intensive processes for offer configuration, quoting, proposal generation, and order entry. With Enterprise Order Capture, you can increase sales productivity by avoiding rework and errors during the quote and order process and identifying the right solution to meet your customers' needs.
Order Capture is part of Oracle's PeopleSoft Enterprise family of Sales applications.
Streamline the sales process by centralizing access to product, pricing, customer information from a single order page—orders can be created quickly and easily with a minimal number of clicks.
Trigger alerts to sales representatives and agents about potential cross sell and up sell opportunities using inline sales analytics.
Support a variety of order types, including bulk orders, subscriptions, engagements services, and agreements.
Extend the order-to-cash process to partners and other sales channels, ensuring that order information is seamlessly passed to back-office order management systems.
Increase revenue from agreements by automatically associating products and tracking expiration dates for renewal notification and processing.
Manage complex pricing, including discounts for recurring sevices and penalties for early cancellation of services.
Integrate billing and financial systems for one-time and recurring charges with associated revenue recognition and automated invoice generation.
Check order status and inventory availability through integration to supply chain and fulfillment systems.