PeopleSoft Enterprise Services Management

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PeopleSoft Enterprise Services Management enables you to manage lifecycle changes to existing services or installed products after the initial order. Lifecycle events such as feature changes, cancellations, and renewals are supported. With PeopleSoft Enterprise Services Management, you can maximize customer lifetime revenue.

Services Management is part of Oracle's PeopleSoft Enterprise family of Sales applications.

• Generate invoices through integration with PeopleSoft Enterprise Billing.
• Support renewals for intangible items, such as subscriptions or maintenance agreements—recurring revenue can be forecast in PeopleSoft Sales.
• Ensure accurate fulfillment and billing of configured items that have been updated—delta information between the old and new configuration is passed through the Advanced Configurator to price and track the order.
• Apply penalties for early cancellation of services.
• Manage changes to service orders using an intuitive tree interface that shows installed offerings by company or site.