Raise service levels and expand constituent access to information, with Oracle's PeopleSoft CRM for Government. CRM for Government helps you develop an agency-wide strategy for a coordinated, streamlined approach to staying connected with your constituents.
CRM for Government is an industry solution in Oracle's PeopleSoft Enterprise product line.
Create a constituent-focused organization:
Gain a single, real-time view of the constituent.
Leverage information across agencies with seamless integration with back-office systems.
Provide transparent, single-point access to programs and services.
Meet constituent expectations with improved service levels:
Provide convenient and consistent communications across all delivery channels—agency offices, contact centers, and constituent self-service.
Deliver personalized, targeted services based on constituent needs and preferences.
Implement agency best practices and policies for managing all constituent interactions.
Operate with greater efficiency:
Decrease costs by servicing constituents through the most cost-effective channels.
Streamline operations and improve response times by automating business processes.
Make better decisions with real-time, action-oriented performance measurements.