CTI Integration for PeopleSoft CRM is an integration application to third-party middleware solutions. This solution provides full, softphone CTI functionalities for unified, screen-based telephony and population of PeopleSoft application pages. PeopleSoft CRM CTI Integration enables CTI functionality for PeopleSoft Support, FieldService, HelpDesk, and HR HelpDesk applications.
CTI Integration is part of Oracle's PeopleSoft Enterprise family of Service applications.
The CTI Integration provides a comprehensive CRM platform that delivers personalized service by knowing callers and their expectations, their preferences, and their value to the company through "screen population" functionality.
Unified screen-based telephony enables agents to control their telephone set from the desktop. This screen-based telephony offers an intuitive and effective alternative for agents.