PeopleSoft Enterprise FieldService

Ensure total life-cycle management of service requests for customers, technicians, contact center agents and third-party maintainers with PeopleSoft FieldService. PeopleSoft's flexible service-order and dispatch management solution provides a 360-degree view of your contacts, contracts, parts, time, and expenses—guaranteeing everyone in your organization has the information they need to deliver superior service every time.

FieldService is part of Oracle's PeopleSoft Enterprise family of Service Applications.

BENEFITS

  • Manage preventive maintenance programs and automatically generate and schedule service orders, reducing costs associated with maintenance programs.
  • Auto-calculate service-order duration based on entitlements and the service providers predefined service and activity duration times.
  • Give service representatives access to detailed information about customers, their installed products, historical and current cases, and related service orders.
  • Log, assign, and track service orders automatically, including required skills, tasks, and configuration updates.
  • Integrate with PeopleSoft Enterprise Support and create service orders directly from a case. Information on customers, issues, and installed products automatically populate the service order, eliminating redundant data entry.
  • Drive first-call resolution through features such as a solution advisor, troubleshooting scripts, problem-solving techniques, and knowledgebase access.
  • Leverage existing investments with integration to the feature-rich billing functionality available through PeopleSoft Enterprise Contracts.
  • Match staff availability and skills to service requests with seamless integration to PeopleSoft Human Capital Management.
  • Manage parts and inventory.
  • Readily review, revise, or create customer warranties and agreements directly from a service order.
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