PeopleSoft Enterprise Support

Streamline and integrate enterprise-wide service processes and deliver a positive experience to your customers—no matter how and when they contact you. With PeopleSoft's customer support software, your entire support organization has access to real-time customer information, so it can respond quickly and accurately to customer needs every time. Ensure that your contact center processes run smoothly and more profitably, and enhance customer value at every interaction.

Enterprise Support is part of Oracle's PeopleSoft Enterprise Customer Relationship Management family of applications.

BENEFITS
  • Provide customers a choice of communication, including phone, web self service, email, chat, and fax, with a multichannel contact center.
  • Generate revenue with additional product and service sales through your contact center with relevant real-time cross-sell recommendations and guided scripting.
  • Improve agent productivity with Quick Codes that minimize the number of keystrokes required and ensure that common problems are captured and identified using a consistent set of values.
  • Search for solutions through one-click access to the top 10 FAQs, combined with a configurable number of relevant solutions for improved usability.
  • Configure, rather than customize, with case attributes enabling a case to mirror the unique business requirements of each company or partner.