Thought leaders agree that an effective customer relationship management (CRM) solution must be both analytic and operational in nature. It must not only support your customer interactions, but also help you learn more about your customers-what they want and how well you are serving them. A complete CRM solution also provides a true understanding of customer profitability, enabling you to plan and monitor results.
By integrating enterprisewide information about customer behavior, business operations, and profitability, Oracle's PeopleSoft Customer Scorecard provides a framework by which you can strategize, plan, and measure marketing, sales, and support activities to drive profitable long-term customer relationships.
Customer Relationship Management Metrics and KPIs
PeopleSoft Customer Scorecard provides more than 25 predefined metrics and KPIs that provide quick and simplified views into the complete customer lifecycle.
Continuous Performance Measurement
Provide quick and simplified views of your organization's strategic objectives and associated measures, including history, trends, targets, assessment rules, cause-and-effect relationships, free-form comments, and several other analytical and graphical viewing options.
Improve your time-to-value by leveraging a comprehensive set of predefined, industry-specific KPIs based on data from Oracle's PeopleSoft Performance Management Warehouse and other data sources.
Identify problem areas with automatic notifications that trigger when actual results move out of defined tolerance ranges for selected KPIs.
Easily navigate between PeopleSoft Customer Scorecard and Oracle's PeopleSoft Customer Relationship Management (CRM) Warehouse for detailed analysis.
Enterprisewide Performance Measurement
Distribute individual scorecards to everyone in the enterprise, so that all the users in the organization can see how they are personally contributing to the overall success of the company.
Clearly articulate and communicate strategic objectives with strategy maps.
Drive accountability through your organization using hierarchical KPIs and user-defined targets to cascade and communicate objectives.
Ensure a consistent view of performance measures by leveraging and sharing the rich content of the PeopleSoft Performance Management Warehouse.
Personalized Performance Measurement
Enable non-technical users to create a dashboard of metrics that matter to them by using a simple, three-step wizard.
Share dashlets with other users through the PeopleSoft portal, or with any other Web Services for Remote Portlets (WSRP)-compliant portal vendor.