Oracle's PeopleSoft Enterprise HelpDesk for Human Resources supports the entire request-to-resolve business process. Helpdesks have become common in IT organizations and retail business environments to manage customer relations. Now the Human Resources department in medium to large companies can leverage the same technology to handle high call volume and address a wide range of HR issues.
Real-time integration with Oracle's PeopleSoft and eBusiness Suite Human Resources solutions reduces data entry, improves data accuracy, and leverages existing system investments.
Reduce costs associated with labor-intensive research and responses to common employee issues by using an automated global help desk solution.
Free HR staff to focus on strategic business activities instead of administrative tasks.
Allow direct access and edit capability to HR data and HR software applications in real time.
Create a library of FAQ-like cases that are based upon your unique business requirements to facilitate the response agents provide to employees, increasing satisfaction, especially related to HR issues.
Agent's talents are matched with workforce issues to deliver the right answer in real-time, translating to less down time.