Oracle Policy Automation—Business Agility for Everyone

Oracle Policy Automation empowers the "business side" to more efficiently interact with their customers globally through effective decision management via automation of document based policies enterprise-wide.

This is achieved by enabling business users and subject matter experts to utilize Microsoft Word and Microsoft Excel to author and manage ongoing changes in natural language that directly reflects the original policies or requirement documents.

With Oracle Policy Automation businesses are able to:

• Achieve complete consistency across multiple channels (self service and call center) using guided questionnaire experiences, customers are able to sign up for products or services, or to make claims regardless of language
• Provide detailed decision reporting to understand how determinations are made including retroactive entitlement calculations
• Assess impact of policy changes by enabling what-if analysis of proposed amendments
• Reduce cost through integration with major platforms both legacy and modern systems while ensuring business logic is able to be shared