Oracle Retail Returns Management

Reduce Returns Fraud and Deliver a Superior Shopping Experience

Increase operational efficiency by automating the management of returns policies, reducing fraud and providing customers with a positive experience across all channels.

  • Oracle Retail Returns Management
 
 
 
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Overview
  • Prevents fraud at the point-of-return via real-time authorization and cashier and manager override capability
  • Enables retailers to strike the right balance between customer satisfaction and fraud reduction
  • Provides a flexible returns policy based on multiple variables, including item, store, customer, and receipt
  • Improves the customer experience by enabling quicker, easier, and more accurate returns across all channels
  • Provides associates with real-time access to returns information
Benefits
  • Improves customer satisfaction, retention, and loyalty
  • Reduces fraud by evaluating and tracking each return before issuing tender back to customer
  • Streamlines returns process by processing returns faster and more accurately
 
 
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