Provide the Right Answers at the Right Time with Agent-Assisted Service

  • Deliver a Higher Level of Customer Service (1:43 min)

    Turn customer satisfaction into customer loyalty. Discover five steps to making high-assisted service simple, streamlined, and personalized.


Tools for Evaluation

What's New
  • E-Book: Best Practices for Customer Services with Oracle RightNow

    The Right Answer at the Right Time

    Learn 5 best practices for empowering your call center with a multi channel approach

    Read Analyst E-Book
  • Brief: Today's Competitive Advantage

    Today's Competitive Advantage

    Why knowledge management builds loyalty—and advocacy.

    Get the Brief Now
  • White Paper: Social Strategy in Three Steps

    Social Strategy in Three Steps

    Retain customers and deliver on brand promise with social capabilities

    Access Now
  • White Paper: Multi-Channel Contact Center

    Analyst White Paper

    Evaluate the business value of multichannel contact centers

    Read the White Paper
  • When is Agent Assistance Right for Your Customers?

    Infographic: When is High-Level Assistance Right for Your Customers?

    Our infographics show the 5 best practices for meeting customer demands

    See the Full Infographic
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