Empower Customers and Agents with a Little Extra Service

Video
  • Make Customers Happier at Lower Cost-and with Faster Resolutions (1:35 min)

    Enhance self-service, build loyalty, and save money with online customer service including mobile-friendly live chat and e-mail management.

  • J&P Cycles Increases Customer Loyalty and Customer Satisfaction (3:52 min)

    Enhance self-service, build loyalty, and save money with online customer service including mobile-friendly live chat and e-mail management.

Resources

What's New
  • Executive Brief: Service for the Digital Generation

    Service for the Digital Generation

    Provide personalized customer service when self-service isn't enough.

    Read the Brief
  • E-Book: Improve Customer Satisfaction

    Improve Customer Satisfaction

    Engage customers with personalized, cross-channel service choices.

    Download the E-Book
  • Webcast: Next Generation Chat

    The Growth of Online Chat

    Learn the five exciting new features that increase customer satisfaction and lower customer support costs.

    Watch the Webcast
  • White Paper: Customer Satisfaction

    Get Live Chat Right

    Implement a successful live chat with these 12 best practices.
     

    Read the White Paper
Infographic
  • Increase Customer Satisfaction and Agent Effectiveness

    Infographic: Increase Customer Satisfaction and Agent Effectiveness

    52% want real time answers before purchasing

    See Full Infographic
  • Increase Customer Satisfaction and Agent Effectiveness

    Infographic: Increase Customer Satisfaction and Agent Effectiveness

    79% are highly satisfied with chat

    See Full Infographic

Get Started

Oracle RightNow Cloud Service
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