Oracle RightNow Dynamic Agent Desktop Cloud Service

Fast, Accurate, Consistent Information across All Channels

Oracle RightNow Dynamic Agent Desktop Cloud Service enables you to deliver superior customer experiences by unifying enterprise systems and guiding call center agents through business processes across channels, agent pools, and geographies. Capture, track, assign, and manage customer requests, from initial contact through resolution across all channels, including social media.

  • Oracle RightNow Dynamic Agent Desktop Cloud Service
 
Stay Connected:
  • Reduce support center costs, while increasing customer satisfaction with a personalized user experience
  • Improve agent productivity with relevant, just-in-time knowledge at their fingertips and guided workflow, scripting, and assistance
  • Centralize disparate information—like order and shipping status, RMA, and credit card validation—into the agent desktop for a superior customer experience
  • Leverage the power of social communities to minimize support costs, build your brand, and provide agents and customers alike with a rich, searchable source of information
 

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  • 1-866-630-7669

Contact Sales for Product pricing and licensing questions.


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30-Day Trial
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