Oracle RightNow Contact Center Experience
Powering the Next Generation Contact Center
As the primary hub of customer interactions, the contact center is the strategic nerve center of your customer experience strategy. Oracle RightNow Contact Center Experience enables end-to-end management of the customer experience by unifying customer data, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver better customer experiences across channels.
Stay Connected:
- Offset your high operational expenses by automating more customer transactions
- Create a dynamic knowledge base by gathering information from multiple sources, organizing that information, then making it accessible in the form of actionable knowledge
- Handle all customer interaction in a unified manner by providing agents with all relevant previous exchanges regardless of channel or department
- Tap into the knowledge you have collected about your customers and engage proactively with tailored and timely service
Tools for Evaluating
- Data Sheet: Oracle RightNow CX Cloud Service Capabilities and Benefits (PDF)
- Overview: Customer Experience Impact Report (PDF)
- Best practice guide: Designing Contact Center Experiences with Oracle RightNow CX Cloud Service (PDF)
- Best practice guide: Designing Contact Center Experiences with Oracle RightNow CX Cloud Service (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
RightNow Contact Center Experience Products
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