Oracle RightNow Contact Center Experience

Powering the Next Generation Contact Center

As the primary hub of customer interactions, the contact center is the strategic nerve center of your customer experience strategy. Oracle RightNow Contact Center Experience enables end-to-end management of the customer experience by unifying customer data, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver better customer experiences across channels.

  • Contact Center Experience
Stay Connected:
  • Offset your high operational expenses by automating more customer transactions
  • Create a dynamic knowledge base by gathering information from multiple sources, organizing that information, then making it accessible in the form of actionable knowledge
  • Handle all customer interaction in a unified manner by providing agents with all relevant previous exchanges regardless of channel or department
  • Tap into the knowledge you have collected about your customers and engage proactively with tailored and timely service
Video: Scales Customer Service with Oracle RightNow (2:41)

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  • 1-800-633-0738

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