Oracle RightNow Feedback Cloud Service

Actionable Voice of the Customer

Oracle RightNow Feedback Cloud Service is a fully integrated, enterprise-class feedback management software solution that makes it easy for you to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers. Drive continuous improvement through programs that engender loyalty and retention.

  • Oracle RightNow Feedback Cloud Service
  • Oracle RightNow Feedback Cloud Service
  • Oracle RightNow Feedback Cloud Service
 
Feature Benefit
Targeted Feedback Capture Methodologies
  • Proactively solicit feedback from customers after interactions and agent activities
Personalized Messaging
  • Achieve greater response rates from surveys and messages with personalized and relevant messages

Audience Targeting and Segmentation

  • Strategically identify and segment target audiences
Emotion Detection and Topic Monitoring
  • Quickly identify potentially unhappy customers and prioritize for follow-up
  • Classify customer sentiment into specific categories for immediate action

Survey Designer

  • Maximize response rates with relevant surveys and messages
Reports and Dashboards
  • Intelligently synthesize all customer feedback into graphical, understandable trends for future action

Polling Widget

  • Easily capture the voice of the customer by gathering polling data directly within high traffic interaction points and gain more insights into customers opinions
 
 
 
 

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