Oracle RightNow Knowledge Cloud Service

Get Knowledge Anywhere

Oracle RightNow Knowledge Cloud Service combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.

  • Oracle RightNow Knowledge Cloud Service
  • Oracle RightNow Knowledge Cloud Service
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Feature Benefit
Knowledge Management
  • Reduce customer service and support costs
  • Deliver exceptional customer experiences
  • Keep content fresh at a lower cost of service
  • Improve agent efficiency and productivity
Intelligent Authoring
  • Ensures consistent and relevant knowledge to scale your subject matter expertise and service delivery

Social Collaboration
  • Capture up-to-date answers and insights throughout your ecosystem
  • Enable customers to discuss, rate and subscribe to answers within your knowledge foundation
Total Access
  • Leverage knowledge throughout your ecosystem to deliver relevant in-time information when and where it's needed

KCS Verified
  • Consortium for Service Innovation has verified Knowledge Foundation against V4 of their certification
Self-Learning
  • Self-learning technology and social knowledge learning captures collaborative interactions in the community and keeps content ever-green
 
 
 
 
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