Oracle RightNow Outreach Cloud Service

Sophisticated Multi-Stage Outreach Campaigns

Oracle RightNow Outreach Cloud Service enables you to create proactive, relevant communications based on complete customer history. Powerful campaign management tools help you improve the quality of customer service, build customer loyalty, and drive profitable, cost-effective customer engagements.

  • Oracle RightNow Outreach Cloud Service
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Feature Benefit
Multi-Stage, Multi-Channel Campaign Management
  • Create sophisticated multi-stage campaigns across multiple channels
  • Deliver highly targeted, personal messages
Email Marketing
  • Reach mass audiences quickly and cost-effectively

Event Triggered Communication
  • Proactively contact recipients with relevant, personalized, time-critical messages based on rules and events
  • Schedule delivery for future dates, or send
Advanced Segmentation and De-Duplication
  • Strategically identify and segment target audiences

Personalize Messaging
  • Maximize campaign relevancy and impact with highly personalized content
  • Achieve greater response rates and campaign effectiveness
Message Testing and Optimization
  • Employ test cells to find the optimal message prompting highest response rates
  • Quickly proof-test content for quality and accuracy

Campaign Tracking
  • Monitor, track, and analyze end-to-end campaign performance
  • Measure key performance indicators, such as campaign ROI
Outreach Analytics and Dashboards
  • Gain real-time insight into accurate, actionable outreach knowledge
 
 
 
 
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