Oracle RightNow Outreach Cloud Service
Sophisticated Multi-Stage Outreach Campaigns
Oracle RightNow Outreach Cloud Service enables you to create proactive, relevant communications based on complete customer history. Powerful campaign management tools help you improve the quality of customer service, build customer loyalty, and drive profitable, cost-effective customer engagements.
Stay Connected:
- Deliver large volume, automated, targeted, and personalized campaigns, across multiple channels, with no IT overhead, greater efficiency, and higher ROI
- Give agents knowledge of outreach campaigns and customer activities for a complete and accurate view for the next interaction
- Get a complete, consolidated view of all customer activities and fully visibility into campaign performance across all channels
- Monitor, track, and analyze end-to-end campaign performance with key performance indicators, such as campaign ROI
Tools for Evaluating
- Gartner, Magic Quadrant for Web Customer Service
- Overview: Customer Experience Impact Report (PDF)
- Overview: Best Practice for E-Mail Marketing (PDF)
- Best practice guide: Improving Survey Participation (PDF)
- Data sheet: Oracle RightNow Feedback Cloud Service (PDF)
- Data sheet: Oracle RightNow Outreach Cloud Service (PDF)
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
Access Support
- RightNow Support
View Top Support Answers or Get Help.
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