Products and Services
Oracle Applications
RightNow
Resources
Oracle Applications
RightNow
Resources
Oracle RightNow CX Cloud Service
Industry Leading Web, Social and Contact Center Cloud Solution
Featured Resources
Industry Analyst Reports
Best Practice Guides
- Best practice guide: Building Online Communities (PDF)
- Best practice guide: Chat Deployment (PDF)
- Best practice guide: Cobrowse Cloud Service (PDF)
- Best practice guide: Community Engagement (PDF)
See more best practice guides
- Best practice guide: Creating a Voice of the Customer Program Using Oracle RightNow CX Cloud Service (PDF)
- Best practice guide: Designing Contact Center Experiences with Oracle RightNow CX Cloud Service (PDF)
- Best practice guide: Developing Answer Content (PDF)
- Best practice guide: E-Mail Marketing (PDF)
- Best practice guide: Getting Started with Social Media (PDF)
- Best practice guide: Growing an Online Community (PDF)
- Best practice guide: Implementing Chat (PDF)
- Best practice guide: Implementing Contact Center Experiences (PDF)
- Best practice guide: Improving First-Contact Resolution in the Contact Center (PDF)
- Best practice guide: Improving Survey Participation (PDF)
- Best practice guide: Innovating in a Customer Community (PDF)
- Best practice guide: Knowledgebase and Search Effectiveness (PDF)
- Best practice guide: Measuring the Return on Investment of Online Communities (PDF)
- Best practice guide: Mobile (PDF)
- Best practice guide: Optimizing Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Best practice guide: Reputation Management (PDF)
- Best practice guide: Web Experiences (PDF)
- Best practice guide: Web Self-Service User Interfaces (PDF)
White Papers
- White paper: Deploying Customer Service in the Cloud (PDF)
- White paper: 2011 Customer Experience Impact Report (PDF)
- White paper: 2011 Customer Experience Report: Australia and New Zealand (PDF)
- White paper: 2011 Customer Experience Index Report: The Era of Impatience - United Kingdom (PDF)
- White paper: Deploying Customer Service in the Cloud (PDF)
- White paper: Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
See more white papers
- White paper: Creating a Superior Customer Experience Online (PDF)
- White paper: Customer Care in a Social World: Are We There Yet? (PDF)
- White paper: Customer Relationship Management and Crisis Management (PDF)
- White paper: Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- White paper: Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- White paper: Is Social Media Transforming Your Business? (PDF)
- White paper: Meeting Citizen Expectations in New Ways (PDF)
- White paper: President Obama's Executive Order Raises the Bar for Customer Service Experiences (PDF)
- White paper: Seven Power Lessons for Customer Experience Leaders (PDF)
- White paper: Ten Questions to Ask Your Cloud Vendor Before Entering the Cloud (PDF)
- White paper: Ten Things to Ask Your Vendor Before Entering the Government Cloud (PDF)
Videos
Featured Customer Successes
- With RightNow, iRobot's World-class Social Contact Center Successfully Engages the Modern Consumer
- Rightnow's Global Contact Center Solution Helps Travelocity Deliver Superior Customer Care and Reduce Operating Costs
- Toshiba Empowers Contact Center with Teleperformance and RightNow Dynamic Agent Desktop
eBooks
Data Sheets
- Data sheet: Oracle RightNow CX Cloud Service November 2012 Release - Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow CX Cloud Service August 2012 Release - Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow Virtual Assistant Cloud Service (PDF)
- Data sheet: Oracle RightNow Analytics Cloud Service (PDF)
- Data Sheet: Oracle RightNow CX Cloud Service May 2012 Release - Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow Chat Cloud Service (PDF)
See more data sheets
- Data sheet: Oracle RightNow Cobrowse Cloud Service (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management (PDF)
- Data sheet: Oracle RightNow Email Management Cloud Service (PDF)
- Data sheet: Oracle RightNow Feedback Cloud Service (PDF)
- Data sheet: Oracle RightNow Government Cloud Platform Cloud Service (PDF)
- Data sheet: Oracle RightNow Guided Assistance Cloud Service (PDF)
- Data sheet: Oracle RightNow Innovation Community Cloud Service (PDF)
- Data sheet: Oracle RightNow Intent Guide Cloud Service (PDF)
- Data sheet: Oracle RightNow Outreach Cloud Service (PDF)
- Data sheet: Oracle RightNow PCI Certified Cloud Platform Cloud Service (PDF)
- Data sheet: Oracle RightNow Platform (PDF)
- Data sheet: Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Data sheet: Oracle RightNow Social Experience (PDF)
- Data sheet: Oracle RightNow Social Monitor Cloud Service (PDF)
- Data sheet: Oracle RightNow Support Community Cloud Service (PDF)
- Data sheet: Oracle RightNow Virtual CIO Cloud Service (PDF)
- Data sheet: Oracle RightNow Web Experience (PDF)
- Data sheet: Oracle RightNow Web Self Service Cloud Service (PDF)
- Data sheet: Policy Driven Citizen Experience (PDF)
- Data sheet: Customer Support Packages (PDF)
- Data sheet: Premium Care Account Specialist (PDF)
Services
Training
Newsletter
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
Access Support
- RightNow Support
View Top Support Answers or Get Help.
Printer View