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- Best practice guide: Building Online Communities (eBook)
- Best practice guide: Building Online Communities (PDF)
- Best practice guide: Chat Deployment (PDF)
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- Best practice guide: Cobrowse Cloud Service (PDF)
- Best practice guide: Community Engagement (PDF)
- Best practice guide: Creating a Voice of the Customer Program Using Oracle RightNow Cloud Service (PDF)
- Best practice guide: Designing Contact Center Experiences with Oracle RightNow Cloud Service (PDF)
- Best practice guide: Developing Answer Content (PDF)
- Best practice guide: E-Mail Marketing (PDF)
- Best practice guide: Getting Started with Social Media (PDF)
- Best practice guide: Growing an Online Community (PDF)
- Best practice guide: Implementing Chat (PDF)
- Best practice guide: Implementing Contact Center Experiences (PDF)
- Best practice guide: Improving First-Contact Resolution in the Contact Center (PDF)
- Best practice guide: Improving Survey Participation (PDF)
- Best practice guide: Innovating in a Customer Community (PDF)
- Best practice guide: Knowledgebase and Search Effectiveness (PDF)
- Best practice guide: Measuring the Return on Investment of Online Communities (PDF)
- Best practice guide: Mobile (PDF)
- Best practice guide: Optimizing Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Best practice guide: Reputation Management (PDF)
- Best practice guide: Web Experiences (PDF)
- Best practice guide: Web Self-Service User Interfaces (PDF)
White Papers
- White paper: 'A Little Extra Service' Raises Customer Satisfaction and Lowers Costs (PDF)
- Guidebook: Best Practices for Customer Service with Oracle RightNow (PDF)
- White paper: ROI of a Cloud-Based Contact Center by Aberdeen Group (PDF)
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- White paper: Multi-Channel Contact Center by Aberdeen Group (PDF)
- White paper: Social Media and Customer Service by Aberdeen Group (PDF)
- White paper: The Power of Transformational Knowledge (PDF)
- White paper: How to Socially Enable Your Contact Center (PDF)
- White paper: Benefits of Web Self-Service (PDF)
- White paper: Deploying Customer Service in the Cloud (PDF)
- White paper: 2011 Customer Experience Impact Report (PDF)
- White paper: 2011 Customer Experience Report: Australia and New Zealand (PDF)
- White paper: 2011 Customer Experience Index Report: The Era of Impatience - United Kingdom (PDF)
- White paper: Deploying Customer Service in the Cloud (PDF)
- White paper: Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
- White paper: Creating a Superior Customer Experience Online (PDF)
- White paper: Customer Care in a Social World: Are We There Yet? (PDF)
- White paper: Customer Relationship Management and Crisis Management (PDF)
- White paper: Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- White paper: Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- White paper: Is Social Media Transforming Your Business? (PDF)
- White paper: Meeting Citizen Expectations in New Ways (PDF)
- White paper: President Obama's Executive Order Raises the Bar for Customer Service Experiences (PDF)
- White paper: Seven Power Lessons for Customer Experience Leaders (PDF)
- White paper: Ten Questions to Ask Your Cloud Vendor Before Entering the Cloud (PDF)
- White paper: Ten Things to Ask Your Vendor Before Entering the Government Cloud (PDF)
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- Data sheet: Oracle CX Reference Architecture for Communications (PDF)
- Data sheet: Oracle Knowledge (PDF)
- Data sheet: Oracle Cloud Priority Service (PDF)
- Data sheet: Oracle RightNow Web Self Service Cloud Service (PDF)
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- Data sheet: Oracle RightNow Chat Cloud Service (PDF)
- Data sheet: Oracle RightNow Virtual Assistant Cloud Service (PDF)
- Data sheet: Oracle RightNow Analytics Cloud Service (PDF)
- Data sheet: Oracle RightNow Chat Cloud Service (PDF)
- Data sheet: Oracle RightNow Cobrowse Cloud Service (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature (PDF)
- Data sheet: Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management (PDF)
- Data sheet: Oracle RightNow Email Management Cloud Service (PDF)
- Data sheet: Oracle RightNow Feedback Cloud Service (PDF)
- Data sheet: Oracle RightNow Government Cloud Platform Cloud Service (PDF)
- Data sheet: Oracle RightNow Guided Assistance Cloud Service (PDF)
- Data sheet: Oracle RightNow Innovation Community Cloud Service (PDF)
- Data sheet: Oracle RightNow Intent Guide Cloud Service (PDF)
- Data sheet: Oracle RightNow Outreach Cloud Service (PDF)
- Data sheet: Oracle RightNow PCI Certified Cloud Platform Cloud Service (PDF)
- Data sheet: Oracle RightNow Platform (PDF)
- Data sheet: Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Data sheet: Oracle RightNow Social Experience (PDF)
- Data sheet: Oracle RightNow Social Monitor Cloud Service (PDF)
- Data sheet: Oracle RightNow Support Community Cloud Service (PDF)
- Data sheet: Oracle RightNow Virtual CIO Cloud Service (PDF)
- Data sheet: Oracle RightNow Web Experience (PDF)
- Data sheet: Policy Driven Citizen Experience (PDF)
- Data sheet: Premium Care Account Specialist (PDF)
Product Release Updates
- Data sheet: Oracle RightNow Cloud Service February 2013 Release - Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow Cloud Service November 2012 Release - Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow Cloud Service August 2012 Release - Capabilities and Benefits (PDF)
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