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Oracle RightNow Cloud Service
Industry Leading Web, Social and Contact Center Cloud Solution
- Video: NZ Post Improves Customer Experience with Oracle RightNow (2:44)
- The Boston Globe's World Class Contact Center Improves Customer Service and Retention with Web, Mobile, and Social Media Solutions
- University of Oxford Reduces E-mail Queries 22%, Trims 13 Weeks from Inquiry Handling
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Featured Resources
Industry Analyst Reports
Best Practice Guides
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- Cobrowse Cloud Service (PDF)
- Community Engagement (PDF)
- Creating a Voice of the Customer Program Using Oracle RightNow Cloud Service (PDF)
- Designing Contact Center Experiences with Oracle RightNow Cloud Service (PDF)
- Developing Answer Content (PDF)
- E-Mail Marketing (PDF)
- Getting Started with Social Media (PDF)
- Growing an Online Community (PDF)
- Implementing Chat (PDF)
- Implementing Contact Center Experiences (PDF)
- Improving First-Contact Resolution in the Contact Center (PDF)
- Improving Survey Participation (PDF)
- Innovating in a Customer Community (PDF)
- Knowledgebase and Search Effectiveness (PDF)
- Measuring the Return on Investment of Online Communities (PDF)
- Mobile (PDF)
- Optimizing Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Reputation Management (PDF)
- Web Experiences (PDF)
- Web Self-Service User Interfaces (PDF)
White Papers
- Right Answer, Right Time - Connect and Engage (PDF)
- 'A Little Extra Service' Raises Customer Satisfaction and Lowers Costs (PDF)
- Guidebook: Best Practices for Customer Service with Oracle RightNow (PDF)
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- ROI of a Cloud-Based Contact Center by Aberdeen Group (PDF)
- Multi-Channel Contact Center by Aberdeen Group (PDF)
- Social Media and Customer Service by Aberdeen Group (PDF)
- The Power of Transformational Knowledge (PDF)
- How to Socially Enable Your Contact Center (PDF)
- Benefits of Web Self-Service (PDF)
- Deploying Customer Service in the Cloud (PDF)
- 2011 Customer Experience Impact Report (PDF)
- 2011 Customer Experience Report: Australia and New Zealand (PDF)
- 2011 Customer Experience Index Report: The Era of Impatience - United Kingdom (PDF)
- Deploying Customer Service in the Cloud (PDF)
- Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
- Creating a Superior Customer Experience Online (PDF)
- Customer Care in a Social World: Are We There Yet? (PDF)
- Customer Experience (CX) Metrics and Key Performance Indicators (PDF)
- Customer Relationship Management and Crisis Management (PDF)
- Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- Is Social Media Transforming Your Business? (PDF)
- Meeting Citizen Expectations in New Ways (PDF)
- President Obama's Executive Order Raises the Bar for Customer Service Experiences (PDF)
- Seven Power Lessons for Customer Experience Leaders (PDF)
- Ten Questions to Ask Your Cloud Vendor Before Entering the Cloud (PDF)
- Ten Things to Ask Your Vendor Before Entering the Government Cloud (PDF)
Videos
Featured Customer Successes
- Victoria University of Wellington Boosts International Student Conversion Rate by 32%, Answering More Than 500 Inquiries Within One to Two Days
- Video: NZ Post Improves Customer Experience with Oracle RightNow (2:44)
- The Boston Globe's World Class Contact Center Improves Customer Service and Retention with Web, Mobile, and Social Media Solutions
- Video: J&P Cycles Focuses on Customer Experience with RightNow CX (3:53)
- Rightnow's Global Contact Center Solution Helps Travelocity Deliver Superior Customer Care and Reduce Operating Costs
eBooks
Data Sheets
- Oracle CX Reference Architecture for Communications (PDF)
- Oracle Knowledge (PDF)
- Oracle Cloud Priority Service (PDF)
- Oracle RightNow Web Self Service Cloud Service (PDF)
See more data sheets
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Virtual Assistant Cloud Service (PDF)
- Oracle RightNow Analytics Cloud Service (PDF)
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Cobrowse Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management (PDF)
- Oracle RightNow Email Management Cloud Service (PDF)
- Oracle RightNow Feedback Cloud Service (PDF)
- Oracle RightNow Government Cloud Platform Cloud Service (PDF)
- Oracle RightNow Guided Assistance Cloud Service (PDF)
- Oracle RightNow Innovation Community Cloud Service (PDF)
- Oracle RightNow Intent Guide Cloud Service (PDF)
- Oracle RightNow Outreach Cloud Service (PDF)
- Oracle RightNow PCI Certified Cloud Platform Cloud Service (PDF)
- Oracle RightNow Platform (PDF)
- Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Oracle RightNow Social Experience (PDF)
- Oracle RightNow Social Monitor Cloud Service (PDF)
- Oracle RightNow Support Community Cloud Service (PDF)
- Oracle RightNow Virtual CIO Cloud Service (PDF)
- Oracle RightNow Web Experience (PDF)
- Policy Driven Citizen Experience (PDF)
- Premium Care Account Specialist (PDF)
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