Oracle RightNow Project Methodology

Oracle RightNow Project Methodology provides an overarching methodology for implementing any Oracle RightNow product or service, regardless of size or complexity, and activities are tailored to specific project needs. Our goal is to be as thorough as possible, while achieving collaboration, speed, effectiveness, and overachievement.

Plan
We collaborate with you to establish the direction of the project introducing project teams, validating the project scope, outlining the business objectives, developing the project plan/timeline and establishing measures and baselines for the project.

Design
We collaborate with you to establish the direction of the project introducing project teams, validating the project scope, outlining the business objectives, developing the project plan/timeline and establishing measures and baselines for the project.

Configure
Oracle RightNow Professional Services consultants and/or application engineers work with you to configure, integrate, and/or customize the solution based on the design. In addition to standard configuration activities, other set-up tasks such as data imports, integrations to third-party applications to data share; and customization may be performed to support your requirements.

Test
The test phase is a verification period for all parties to confirm that the system has been setup according to the requirements and design. The Oracle RightNow project team performs a range of system tests before your project team engages in user acceptance testing.

Deploy
During the deploy phase, Oracle works with you to ensure a smooth launch of your solution into production. Marked by a "go live" project milestone, your solution is promoted to a production environment, ready for use.

Results
After deploying to production, we measure project success by mapping back to your project goals and objectives. We are committed to a continued partnership with you and will support you as your business needs grow and expand.

 
 
 

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