Oracle RightNow Service Experience Platform

Unmatched Security and Compliance

• DIACAP, NIST, HIPAA, FISMA
• Segregation of data at the DB level
• PCI Certified Cloud
• Government Cloud
• Government Cloud for DoD

Transparent Cloud Management

• Gives CIOs and IT managers client-specific, actionable insight into the mission-critical operations, security, and infrastructure
• Monitor per channel, Incidents, License Capacity, Service Levels, Change Management

Open Standards Integration and Business Administration Extensibility

• Open standards-based API's to integrate into back end and mission critical systems across the enterprise and cloud
• Custom Objects enables organizations to extend and customize the Oracle RightNow CX Service Cloud data model to support unique business processes
• Add-In's provides clients with the ability to extend the reach of the Oracle RightNow CX Service Cloud with a framework for developers to write custom code that can be deployed to sites, interfaces, and account profiles

Flexible Cloud Delivery

• Money back guaranteed SLAs
• Flex Up/Down licensing / usage
• Fixed price multi-year contract
• Annual cancellation option
• Flexible upgrade schedule