Oracle RightNow Self Service for Facebook Cloud Service

Extend your Customer Experience Strategy to the World's Largest Social Network

Oracle RightNow Self Service for Facebook Cloud Service empowers and differentiates your brand by increasing your relevance, growing your fan base, and delivering on your brand promise where your customers are. RightNow Self Service for Facebook Cloud Service is a customer relationship management tool that allows quick response across multiple channels.

  • Oracle RightNow Customer Experience Cloud Service for Facebook
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Feature Benefit
Self-Service
  • Enable customers to browse and find answers without leaving Facebook
  • Provide search capabilities
Crowd-Sourced Knowledge Base
  • Create a community by enabling customers to discuss ideas, pose questions, and share experiences with friends
  • Leverage user-generated content to build your knowledge foundation by inviting consumers to contribute by rating or commenting on official answers
  • Automatically escalate unanswered questions to an agent

Agent-Assisted Service
  • Give consumers a way to ask for help directly through Facebook
  • Enable agents to respond through email or Facebook
  • Automatically captures all consumer interactions for your records
Common Knowledge Foundation
  • Maintain a single view of consumer interactions across channels, including Facebook
  • Deliver consistent experiences as consumers switch from one channel to another
  • Automatically collects data on customer interactions and improves the answers delivered to your customers

SmartSense Technology
  • Identify potentially abusive posts before they appear on your Facebook page
  • Empower customers to alert you to potentially sensitive content
 
 
 
 
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