Oracle RightNow Self Service for Facebook Cloud Service
Extend your Customer Experience Strategy to the World's Largest Social Network
Oracle RightNow Self Service for Facebook Cloud Service empowers and differentiates your brand by increasing your relevance, growing your fan base, and delivering on your brand promise where your customers are. RightNow Self Service for Facebook Cloud Service is a customer relationship management tool that allows quick response across multiple channels.
Stay Connected:
- Deliver exceptional customer service with multiple options for interacting with your organization, including self-service, crowd-service, and agent-assisted service
- Give customers the ability to ask and answer questions, submit their ideas, rate and comment on official answers, and help each other through threaded discussions and other community features
- Flag potentially sensitive posts before they appear on your Facebook page
- Capture consumer inquiries and maintain a comprehensive view of your consumers across channels
Tools for Evaluating
- Overview: Customer Experience Impact Report (PDF)
- White paper: Customer Care in a Social World: Are We There Yet? (PDF)
- White paper: Is Social Media Transforming Your Business? (PDF)
- Data sheet: Oracle RightNow Social Experience (PDF)
- Data sheet: Oracle RightNow Self Service for Facebook Cloud Service (PDF)
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
Access Support
- RightNow Support
View Top Support Answers or Get Help.
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