Oracle RightNow Innovation Community Cloud Service

Collaborative Consumer Insights to Move Your Business Forward

Oracle RightNow Innovation Community Cloud Service helps you connect with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas. Our online community solution is fine-tuned to bring consumer insights to the innovation processes to help you identify new business opportunities, prioritize and refine ideas, and develop your next breakthrough product.

  • Oracle RightNow Social Experience Innovation Community
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Feature Benefit
Structured Ideation Center
  • Discover profitable new ideas and business opportunities
  • Invite customers to submit ideas and vote for their favorites
  • Capture and prioritize the most promising suggestions
Concept Tester
  • Involve customers in perfecting your own ideas and prototypes
  • Improve the quality of new products and services before taking them to market

Crowd-Sourced Knowledge Base

  • Leverage user-generated content to build your knowledge foundation
  • Enable customers to discuss ideas, share experiences, pose questions, and let other community members answer
  • Automatically escalate unanswered questions to an agent
Discussion Forums
  • Offer customers a place to connect
  • Enable customers to form personal networks, communicate through private messaging, and participate in discussions
  • Capture customer ideas and insights
  • Customize for specific activities

Robust Moderation Tools
  • Enable agents to facilitate healthy discussions through the community, proactively identify problems before they impact your support organization, and escalate questions into incidents for agents
 
 
 
 
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