Oracle RightNow Social Experience
Make Social Actionable
Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social web.
Stay Connected:
- Enable a truly differentiating Facebook experience – one that increases your credibility and customer loyalty by delivering on your brand promise through support and engagement
- Build a thriving peer-to-peer support community empowering customers to help themselves, each other, and your organization
- Make it easy for agents to monitor and engage in relevant customer conversations as they emerge on Twitter, YouTube, RSS-enabled sites, Facebook fan pages, and your own community
- Provide customers with a forum to collaborate and share insights into product improvements and potential new markets to further drive innovation
Tools for Evaluating
- Data Sheet: Oracle RightNow CX Cloud Service Capabilities and Benefits (PDF)
- Data sheet: Oracle RightNow Social Experience (PDF)
- Overview: Customer Experience Impact Report (PDF)
- White paper: Customer Care in a Social World: Are We There Yet? (PDF)
- White paper: Is Social Media Transforming Your Business? (PDF)
Oracle RightNow Social Experience Products
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