Oracle RightNow Social Monitor Cloud Service

Listen and Respond to the Social Web

Oracle RightNow Social Monitor Cloud Service enables you to listen in on and join conversations consumers are having about your products and services. Whether on Twitter, YouTube, Facebook, or RSS feeds from the blogosphere, you'll never be left in the dark. Take action by automatically capturing posts related to your brand and determining next steps to address your consumers needs.

  • Oracle RightNow Social Monitor Cloud Service
 
Stay Connected:
  • Follow relevant, real-time discussions related to your products and services on the most popular social media sources
  • Quickly identify potentially unhappy customers and prioritize their posts for agent follow-up
  • Increase agent efficiency by giving them a choice of options for responding to posts or incidents
  • Identify trends and other meaningful data with out-of-the-box reports

Customer Success Stories

"Oracle RightNow has been at the core of New Zealand Post’s transformation journey for years, and plays a key role in the success of our customer experience strategy. We gained a single view of customer interactions, reduced chat handling time by 25% and improved our agent productivity by 10%."

Russell Stephens, Head of Customer Channels, New Zealand Post
Learn more about New Zealand Post and Oracle
See all customer stories
 

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