Oracle RightNow Support Community Cloud Service
Consumers Growing from Each Other
Oracle RightNow Support Community Cloud Service gives consumers the opportunity to help you deliver exceptional customer support. By empowering consumers to share their experiences, ideas, and advice, they become trusted resources for cost-effective, peer-to-peer support. In the process, your consumers’ contributions will turn them into community experts and generate reusable content for your knowledge base.
Stay Connected:
- Reduce support costs, build brand loyalty, and empower your customers while creating a support community
- Leverage user-generated content to build a searchable repository of useful information
- Enable customers to ask questions, let other community members submit answers, and then capture, rate, and reuse the collective expertise of your community
- Escalate questions into incidents on the agent's desktop, where agents can view community members' profile data and manage follow-up actions
Tools for Evaluating
- Data Sheet: Oracle RightNow CX Cloud Service May 2012 Release - Capabilities and Benefits (PDF)
- Overview: Customer Experience Impact Report (PDF)
- White paper: Customer Care in a Social World: Are We There Yet? (PDF)
- White paper: Is Social Media Transforming Your Business? (PDF)
- Data sheet: Oracle RightNow Social Experience (PDF)
- Data sheet: Oracle RightNow Support Community Cloud Service (PDF)
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
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- RightNow Support
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