Oracle RightNow Chat Cloud Service
Increase Revenue, Improve Loyalty, and Deliver Exceptional Service
Live chat software provides an easy and effective way to engage a customer in the purchase process or when they need assistance solving an issue. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes. Sessions can be initiated by a customer or proactively based on company-defined rules and triggers. Resolve issues with higher productivity, increase conversion rates and boost satisfaction.
Featured Resources
Industry Analyst Reports
Best Practice Guides
See more best practice guides
- Cobrowse Cloud Service (PDF)
- Community Engagement (PDF)
- Creating a Voice of the Customer Program Using Oracle RightNow Cloud Service (PDF)
- Designing Contact Center Experiences with Oracle RightNow Cloud Service (PDF)
- Developing Answer Content (PDF)
- E-Mail Marketing (PDF)
- Getting Started with Social Media (PDF)
- Growing an Online Community (PDF)
- Implementing Chat (PDF)
- Implementing Contact Center Experiences (PDF)
- Improving First-Contact Resolution in the Contact Center (PDF)
- Improving Survey Participation (PDF)
- Innovating in a Customer Community (PDF)
- Knowledgebase and Search Effectiveness (PDF)
- Measuring the Return on Investment of Online Communities (PDF)
- Mobile (PDF)
- Optimizing Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Reputation Management (PDF)
- Web Experiences (PDF)
- Web Self-Service User Interfaces (PDF)
White Papers
- 'A Little Extra Service' Raises Customer Satisfaction and Lowers Costs (PDF)
- Guidebook: Best Practices for Customer Service with Oracle RightNow (PDF)
- ROI of a Cloud-Based Contact Center by Aberdeen Group (PDF)
See more white papers
- Multi-Channel Contact Center by Aberdeen Group (PDF)
- Social Media and Customer Service by Aberdeen Group (PDF)
- The Power of Transformational Knowledge (PDF)
- How to Socially Enable Your Contact Center (PDF)
- Benefits of Web Self-Service (PDF)
- Deploying Customer Service in the Cloud (PDF)
- 2011 Customer Experience Impact Report (PDF)
- 2011 Customer Experience Report: Australia and New Zealand (PDF)
- 2011 Customer Experience Index Report: The Era of Impatience - United Kingdom (PDF)
- Deploying Customer Service in the Cloud (PDF)
- Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
- Creating a Superior Customer Experience Online (PDF)
- Customer Care in a Social World: Are We There Yet? (PDF)
- Customer Relationship Management and Crisis Management (PDF)
- Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- Is Social Media Transforming Your Business? (PDF)
- Meeting Citizen Expectations in New Ways (PDF)
- President Obama's Executive Order Raises the Bar for Customer Service Experiences (PDF)
- Seven Power Lessons for Customer Experience Leaders (PDF)
- Ten Questions to Ask Your Cloud Vendor Before Entering the Cloud (PDF)
- Ten Things to Ask Your Vendor Before Entering the Government Cloud (PDF)
Videos
Featured Customer Successes
eBooks
Data Sheets
- Oracle CX Reference Architecture for Communications (PDF)
- Oracle Knowledge (PDF)
- Oracle Cloud Priority Service (PDF)
- Oracle RightNow Web Self Service Cloud Service (PDF)
See more data sheets
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Virtual Assistant Cloud Service (PDF)
- Oracle RightNow Analytics Cloud Service (PDF)
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Cobrowse Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management (PDF)
- Oracle RightNow Email Management Cloud Service (PDF)
- Oracle RightNow Feedback Cloud Service (PDF)
- Oracle RightNow Government Cloud Platform Cloud Service (PDF)
- Oracle RightNow Guided Assistance Cloud Service (PDF)
- Oracle RightNow Innovation Community Cloud Service (PDF)
- Oracle RightNow Intent Guide Cloud Service (PDF)
- Oracle RightNow Outreach Cloud Service (PDF)
- Oracle RightNow PCI Certified Cloud Platform Cloud Service (PDF)
- Oracle RightNow Platform (PDF)
- Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Oracle RightNow Social Experience (PDF)
- Oracle RightNow Social Monitor Cloud Service (PDF)
- Oracle RightNow Support Community Cloud Service (PDF)
- Oracle RightNow Virtual CIO Cloud Service (PDF)
- Oracle RightNow Web Experience (PDF)
- Policy Driven Citizen Experience (PDF)
- Premium Care Account Specialist (PDF)
Product Release Updates
- Oracle RightNow Cloud Service May 2013 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service February 2013 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service November 2012 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service August 2012 Release - Capabilities and Benefits (PDF)
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