Oracle RightNow Cobrowse Cloud Service

Bridge the Gap Between Web Self-Service and Agent-Based Assistance

Visitors often require additional customer service support to make a purchase, find product information, or to get answers to questions. With Oracle RightNow Cobrowse Cloud Service, agents can achieve a visual connection that allows customers to reach their goals on the phone or via live chat.

  • Oracle RightNow Cobrowse Cloud Service
 
Stay Connected:
  • Augment phone calls or live chat engagements with cobrowse and shorten call handling times and provide more effective interactions
  • Assist with complex or confusing web forms and other processes that are too difficult to simply describe and increase first contact resolution rates and ensure accurate completion
  • Increase sales conversion rates by allowing agents to co-shop with customers, recommend products or services, and effectively cross-sell, up-sell, and increase order size
  • Reduce shopping cart abandonment by allowing agents to guide customers through the check-out process
  • Increase customer web self service rates by guiding them to appropriate answers in the knowledge base and teaching them how to search and navigate more effectively in the future
 

Engage a Sales Expert

  • 1-866-630-7669

Contact Sales for Product pricing and licensing questions.


Access Support

30-Day Trial
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