Oracle RightNow Cobrowse Cloud Service
Bridge the Gap Between Web Self-Service and Agent-Based Assistance
Visitors often require additional customer service support to make a purchase, find product information, or to get answers to questions. With Oracle RightNow Cobrowse Cloud Service, agents can achieve a visual connection that allows customers to reach their goals on the phone or via live chat.
Stay Connected:
- Augment phone calls or live chat engagements with cobrowse and shorten call handling times and provide more effective interactions
- Assist with complex or confusing web forms and other processes that are too difficult to simply describe and increase first contact resolution rates and ensure accurate completion
- Increase sales conversion rates by allowing agents to co-shop with customers, recommend products or services, and effectively cross-sell, up-sell, and increase order size
- Reduce shopping cart abandonment by allowing agents to guide customers through the check-out process
- Increase customer web self service rates by guiding them to appropriate answers in the knowledge base and teaching them how to search and navigate more effectively in the future
Tools for Evaluating
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
Access Support
- RightNow Support
View Top Support Answers or Get Help.
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