Oracle RightNow Intent Guide Cloud Service

Web Visitors Get What They Need: A Better Experience.

Oracle RightNow Intent Guide Cloud Service enables the most efficient way to engage with self-service consumers online, shaping next-generation customer experiences. Oracle RightNow Intent Guide Cloud Service provides a deeper understanding of customer intent and helps guide customers to high-value interactions to help improve customer satisfaction, increase customer loyalty, and drive higher conversion.

  • Oracle RightNow Intent Guide Cloud Service
 
Feature Benefit
Question Matching
  • Enhance existing website search and navigation by understanding a consumer's intent and leading them to the relevant content
Contextual Online Offers
  • Delivers real-time, relevant offers based on the context of a page or the user's intent, dramatically increasing conversion rates to drive sales
Web Form Assistant
  • Decreases online form abandonment by proactively helping consumers to complete forms using previously captured visitor information
Device Flexibility
  • Seamlessly overlays existing website technologies, including mobile and kiosk interfaces, allowing brands to quickly elevate their online customer experience without having to replace old technology
Intelligent Knowledge Base
  • Knowledge base answers are presented to customers in the form of suggested solutions based on content analysis of the customer's inquiry
 
 
 
 

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