Oracle RightNow Mobile Cloud Service

The Next Customer Experience Frontier

Today, customers are as likely to visit your website via a mobile device as they are on a PC, which means customer service options must be optimized for smartphones, game consoles, tablets, or GPS systems. Oracle RightNow Mobile Cloud Service helps businesses create an exceptional mobile web experience solution every time, regardless of device or browser.

  • Oracle RightNow Mobile Cloud Service
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Feature Benefit
Mobile Self-Service
  • Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions.
Customer Portal
  • Customer Portal provides interactive customer support across multiple devices, from PCs to smartphones or any device that can access the mobile web

Any Device
  • Supports native mobile apps, mixed mode mobile apps, and the mobile web
Guided Assistance
  • Increases rate of customer self-service by providing an interactive mobile-optimized guide to lead customers to the appropriate answer or resolution

Real-Time Chat
  • Enhance the online experience by providing real-time, text-based communication between the agent and customer.
Email
  • Allow customers to submit an email query from their smartphones

Intelligent Knowledge Base
  • Knowledge base answers are presented to customers in the form of suggested solutions based on content analysis of the customer's inquiry
 
 
 
 
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