Oracle ATG Web Commerce Service Center helps you extend your commerce and merchandizing strategy into the contact center. This Web-based solution gives agents all the rich information and tools to administer orders, deliver superior customer service, and proactively up-sell over the telephone.
Turn Your Service Center into a Sales Center
With competitors just a click away, shoppers demand excellent customer service. ATG Web Commerce Service Center helps you increase customer satisfaction by providing a smooth experience when shoppers move across channels to get product information, complete orders, and have their questions answered. You'll also reduce costs with a seamlessly integrated Web channel and more efficient contact center operations.
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