Oracle ATG Web Commerce Service Center helps you extend your commerce and merchandizing strategy into the contact center. This Web-based solution gives agents all the rich information and tools to administer orders, deliver superior customer service, and proactively up-sell over the telephone.
Turn Your Service Center into a Sales Center
With competitors just a click away, shoppers demand excellent customer service. ATG Web Commerce Service Center helps you increase customer satisfaction by providing a smooth experience when shoppers move across channels to get product information, complete orders, and have their questions answered. You'll also reduce costs with a seamlessly integrated Web channel and more efficient contact center operations.
INCREASE EFFICIENCY WITH ONE INTERFACE
ATG Web Commerce Service Center streamlines your operations with one system for order administration, sales support, and customer care. With it, agents deliver a high quality of customer service and have access to the information they need to offer timely cross-sells and up-sells. ATG Web Commerce Service Center helps you:
Seamlessly integrate the Web channel
Increase contact center operations efficiency
Empower agents to quickly locate the exact product a customer needs
Leverage industry-leading best practices for finding information by integrating with Oracle ATG Web Knowledge Manager
Drive targeted and relevant offers and promotions
Increase efficiency with one user interface
Improve conversion rates for initial offers as well as cross-sells and up-sells