Oracle Cited as a Leader by Independent Research Firm

Read the latest research on customer service solutions. Oracle Siebel CRM achieved top rankings in strategy, and among the top rankings in market presence.

Your Siebel investment helps you deliver quicker, better, and more-efficient customer service.

  • Forrester Wave
Features Benefits
Empower Service Users
  • Improve agent efficiency and business process automation with task-based user interface
  • Effective service management with enhanced search and query for structured and unstructured data
  • Provide proactive, real-time business intelligence at the moment of customer interaction
Enable Service Responsiveness
  • Increase speed of service delivery with comprehensive field service and mobility tools
  • Extend CRM functionality with service-oriented architecture (SOA) framework and Oracle Fusion Middleware certification
Ensure Business Value
  • Implement on-premise CRM, Oracle Service Cloud, or a mix of both
  • More than 20 industry-specific applications reduce customization and speed time to value
  • Benefit from the proven service experience of the most-deployed CRM vendor
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