Siebel Contact Center and Service

Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

  • Siebel Contact Center and Service
  • Siebel Contact Center and Service
  • Siebel Contact Center and Service
  • Siebel Contact Center and Service
 
Features Benefits
Empower Service Users
  • Improve agent efficiency and business process automation with task-based user interface
  • Effective service management with enhanced search and query for structured and unstructured data
  • Provide proactive, real-time business intelligence at the moment of customer interaction
Enable Service Responsiveness
  • Increase speed of service delivery with comprehensive field service and mobility tools
  • Extend CRM functionality with service-oriented architecture (SOA) framework and Oracle Fusion Middleware certification
Ensure Business Value
  • Implement traditional on-premise CRM, Oracle On Demand CRM, or a mix of both
  • More than 20 industry-specific applications reduce customization and speed time to value
  • Benefit from the proven service experience of the most-deployed CRM vendor
 
 
 
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