Siebel Contact Center and Service

WHY ORACLE

ORACLE IS #1 IN CONTACT CENTER & SERVICE APPS

Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
  • "Oracle's Siebel applications offer the greatest value at the lowest risk. I don't know why anyone would choose anything else." (Source: Virgin Mobile)
  • "Using Oracle's Siebel Contact Center, we can approach every customer interaction as an opportunity to build brand value and strengthen a customer relationship." (Source: Sitel)
  • With more than 5.6 million live seats, Oracle's Siebel applications are the most deployed CRM application in the market.
  • With more than 4,000 customers, Oracle's Siebel Contact Center and Service applications continue to be the industry leader in the contact center and service market.

DISCOVER HOW SIEBEL CONTACT CENTER AND SERVICE CAN HELP YOU

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS
Leverage Gain Accomplish
Deliver a great customer experience that sets you apart, improves efficiency, and drives profitability with Oracle's Siebel Contact Center and Service applications. Empower Service Users
  • Improve agent efficiency and business process automation with task-based user interface
  • Effective service management with enhanced search and query for structured and unstructured data
  • Provide proactive, real-time business intelligence at the moment of customer interaction
  Enable Service Responsiveness
  • Increase speed of service delivery with comprehensive field service and mobility tools
  • Extend CRM functionality with service-oriented architecture (SOA) framework and Oracle Fusion Middleware certification
  Ensure Business Value
  • Implement traditional on-premise CRM, Oracle On Demand CRM, or a mix of both
  • More than 20 industry-specific applications reduce customization and speed time to value
  • Benefit from the proven service experience of the most-deployed CRM vendor

CUSTOMER RESULTS
  • Reduced call handling times by 25 percent (Source: U.S. Department of Homeland Security)
  • Saved $31 million in call center costs (Source: HP)
  • 90 percent first call resolution rate (Source: BNSF)
  • Improved on-time delivery of services by 14 percent (Source: BT)
  • Increased customer satisfaction by 30 percent (Source: Honywell)
  • Increase call handling speed by 20 percent (Source: Blue Cross Blue Shield, New Jersey)
  • Decreased cost per call by 25 percent (Source: Mitsubishi Motors)
  • 10 percent improvement in first-time field repair rate (Source: Pitney Bowes)