Siebel Contact Center and Service
Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
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- Reduced call handling times
- Improved on-time delivery of services
- Increased customer satisfaction and call handling speed
- Decreased cost per call
- Improvement in first-time field repair rate
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