Siebel CRM Technology

WHY ORACLE

Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for:

Only Oracle invests considerable resources to deliver industry-leading CRM technology
Oracle improves IT operations with the ability to configure CRM business rules once and deploy everywhere
Oracle improves user adoption by extending CRM to commonly-used Microsoft Outlook applications
Oracle delivers mobile applications tailored to meet the requirements of a broad range of industries

Leverage	Gain	Accomplish
Application Deployment Manager	Substantial improvements in the cost and accuracy of deployments	Lower cost of managing deployments and reduce errors
Application Response Measurement	Framework to monitor performance metrics	Collect and analyze performance data
Business Rules	Ability to adapt quickly to business changes	Reduce maintenance and configuration costs Simulation features test business rules before deployment
Siebel Handheld, Siebel Wireless, Siebel Remote and Mobile Web Client	Extend complete CRM functionality to field workers	Competitive advantage in both cost and levels of customer service Provide immediate access to critical information anytime, anywhere
Siebel Server Sync	Seamless integration between Microsoft Exchange Server and Siebel Database that doesn't require user intervention	Enable employees to work seamlessly between desktop productivity applications and CRM applications Make more informed decisions with a complete view of all customer communications
Task Based UI	Leads user to perform process-centric work	Reduces navigational complexity, automatically executing design logic
Test Automation	Test automation interfaces that optimize the testing platform	Dramatically reduce the cost of both functional and load or performance testing