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Siebel Customer Relationship Management (CRM) Applications

WHY ORACLE

ORACLE IS #1 IN CRM APPLICATIONS

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:

  • Comprehensive on premise and on demand CRM solutions
  • Tailored industry solutions
  • Role-based customer intelligence and pre-built integration

DISCOVER HOW SIEBEL CRM CAN HELP YOU

RELATED SOLUTIONS

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS
Leverage Gain Accomplish
On-premises CRM Strategic sales, service, call center, marketing, loyalty, partner management, customer order management and customer mastering capabilities
  • Achieve maximum top and bottom-line growth
  • Retain and grow customer relationships
  • Increase loyalty and profitability
  • Deliver personalized and consistent service experiences
On-demand CRM Outsmart and out-execute your competition with solutions that are easy to use, provide fast ROI, and are available from a single vendor
  • Get smarter with actionable insight that helps grow revenue and commissions
  • Enhance productivity by uncovering hidden demand and focusing on more of the right leads
  • Gain immediate advantage and achieve the lowest TCO with a single-vendor solution from the world's leader in CRM
Social CRM applications Empower sales users to be more effective and productive by leveraging the knowledge and experience of the broader community
  • Get insight into what to sell and who to sell it to based on the buying patterns of customers with similar attributes
  • Empower sales users to create, execute, and share sophisticated HTML e-mail campaigns, track results, and analyze campaign effectiveness
  • Build a collection of shared content, which users can leverage to build the best presentations for advancing their sales opportunities
Industry-specific options Reduce costs through implementation of best operational practices, tailored to the needs of businesses in more than 20 industries
  • Enable multi-channel sales and service for new growth and efficiency gains
  • Run dynamic, differentiated loyalty programs to drive strategic customer initiatives
  • Empower end users with streamlined self-service solutions
  • Simplify orders to service complexities in a converged world
  • Enable personalized message delivery, usability, and compliance
Pre-built integrations Coordinated business processes, business rules, decision support
Applications Unlimited Gain ongoing value from Siebel enhancements and support
  • Lower total cost of ownership and faster ROI

CUSTOMER RESULTS

  • DIRECTV achieves 432 percent ROI using Oracle CRM On Demand
  • NEC increases average deal size by 153 percent using Oracle CRM On Demand
  • HP improves pipeline health by 257 percent using Siebel Enterprise Marketing Suite
  • Telecom Italia Mobile reduces customer churn by 33 percent with Siebel Loyalty Management
  • Progress Energy reduces support requests by 85 percent with Oracle Self-Service E-Billing

 

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Oracle Announces 8 New On Demand CRM Products

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Oracle Announces Siebel CRM 8.1.1

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