Oracle Applications
- Siebel

Siebel Collaboration

Oracle's Siebel Collaboration leverages the complementary capabilities of Siebel applications and Microsoft SharePoint—allowing customer information to flow seamlessly between Microsoft Outlook and Siebel applications. This solution allows sales experts, partners, and customers to work collaboratively in managing opportunities and service requests. Siebel Collaboration creates an accessible, collaborative environment in which employees can work on a task list, schedule meetings, manage business contacts, or simply share files.

Improve Your Customer Experience with Team Collaboration
In today's fast-paced workplace, companies need employees to spend less time on administrative work and more time with customers. Employees need simple, easy-to-use tools for managing their time and contacts.

SHARE CUSTOMER INFORMATION BETWEEN MICROSOFT OUTLOOK AND SIEBEL APPLICATIONS

Siebel Collaboration leverages the complementary capabilities of Siebel applications and Microsoft SharePoint—allowing customer information to flow seamlessly between Microsoft Outlook and Siebel applications.
Whether employees are working with a task list, scheduling meetings, or managing business contacts, Siebel applications integrate with Microsoft to:

Provide quick insight into all customer interactions
Create a collaborative environment for managing opportunities and service requests
Enable employees, partners, and customers to engage in discussions, share files, and manage tasks
Store, manage, and associate interactions with a specific CRM business initiative

	FEATURES
	File Sharing—enables employees and customers to share files and manage tasks Shared Customer Information—accessible via Microsoft Outlook and Siebel applications Joint Marketing—leverage business partners to maximize sales and marketing opportunities Threaded Discussions—capture conversations that are a part of responding to customer requests Instant Messaging—enable team members to instantly communicate and access the information they need Team Space—lets sales and service team members work closely with experts throughout your company Document Libraries—archive documents related to a sales opportunity or service request for organization-wide access