Oracle Applications
- Siebel

Siebel Server Sync for Microsoft Exchange Server

Oracle's Siebel Server Sync for Microsoft Exchange Server enables employees to easily centralize customer information across Microsoft Outlook and Siebel applications. The combined applications facilitate end-user collaboration and adoption of customer relationship management (CRM) systems. Siebel's integration with Microsoft Outlook and Exchange provides users with the flexibility to quickly and easily gain real-time insight into customer interactions. The combined applications facilitate the creation of appointments, tasks, and contacts.

Increase Productivity with Seamless Microsoft Integration
Organizations today face the challenge of end user adoption of CRM systems. Managers require data from the field to analyze and make informed decisions. Employees require tools that everyone can use and understand.

CENTRALIZE YOUR CUSTOMER INFORMATION ACROSS OUTLOOK AND SIEBEL APPLICATIONS

Whether end users are working with a task list, scheduling a meeting, or recording a new business contact, Siebel's integration with Microsoft Outlook and Exchange provides users with the flexibility to quickly and easily gain real-time insight into customer interactions. Siebel integration with Microsoft Outlook and Exchange turns the creation of appointments, tasks, and contacts into a value-added activity that benefits all employees and drives user adoption and collaboration.

	FEATURES
	Server-based synchronization engine that runs in the background to synchronize calendar appointments, contacts, employees, and tasks with Siebel applications and Microsoft Exchange Microsoft Outlook plug-in that allows users to link Microsoft Outlook contacts, tasks, and appointments to opportunities and service requests in Siebel applications Ability to embed the Microsoft Outlook calendar within Siebel applications Server-Based Synchronization Engine—synchronizes calendar appointments, contacts, employees, and tasks Centralized Customer Information—across Microsoft Outlook and Siebel applications Microsoft Outlook Plug-in—allows users to link Microsoft Outlook contacts, tasks, and appointments to opportunities and service requests in Siebel applications