Siebel Collaboration

Oracle's Siebel Collaboration leverages the complementary capabilities of Siebel applications and Microsoft SharePoint — allowing customer information to flow seamlessly between Microsoft Outlook and Siebel applications. This solution allows sales experts, partners, and customers to work collaboratively in managing opportunities and service requests.

Industry Analyst Reports for CRM

Features	Benefits
File Sharing	Enables employees and customers to share files and manage tasks
Shared Customer Information	Accessible via Microsoft Outlook and Siebel applications
Joint Marketing	Leverage business partners to maximize sales and marketing opportunities
Threaded Discussions	Capture conversations that are a part of responding to customer requests
Instant Messaging	Enable team members to instantly communicate and access the information they need
Team Space	Lets sales and service team members work closely with experts throughout your company
Document Libraries	Archive documents related to a sales opportunity or service request for organization-wide access