Siebel E-Commerce 8.1.1 has been designed to enable companies to manage multi-channel interactions with consistency and agility. Sophisticated selling rules such as pricing, eligibility, compatibility, and configuration can be managed once within Siebel CRM and deployed anywhere across the enterprise. All customer interactions transition seamlessly from self-service, to assisted care, into the call center, and back out to the self-service channel while giving customers transparent access to the real time information they need to do business.
"Oracle's Siebel solution has given us a new level of functionality for our electronic billing and payment service. As more customers look to e-services, our Siebel system gives us the flexibility to meet emerging needs."