Oracle Self-Service

	WHY ORACLE		ORACLE'S LEADERSHIP #1 IN SELF-SERVICE SOLUTIONS
	Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere. Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.		#1 Adopted solution on the market with over 125 million enrolled users. Self-Service customers realize the most rapid payback with an average return on investment in less than one year. Oracle is the only vendor with a proven solution in all three aspects of customer self-service: eBilling, eCommerce, and eService.

DISCOVER HOW CUSTOMER SELF-SERVICE SOLUTIONS CAN HELP YOU

E-Billing

eCommerce

eService

Leverage	To enjoy these benefits
Most Complete Multi-Channel Footprint	Fuel adoption of self-service initiatives with relevant, cross-channel eBilling content Automatically respond to requests through the customer's channel of choice with eService solutions Consistently extend your sales reach across all customer interactions with eCommerce solutions
Highest ROI	Realize rapid payback on investment with an average breakeven in 6-12 months Improve customer retention and drive incremental revenue by providing a superior, intuitive customer user experience Decrease call center costs by driving the answers to your top 7-10 customer inquiries to lower cost channels like the web
Most Proven Solution	Achieve 3-5x higher usage than competing solutions with industry-leading end user adoption Choose an industry leader already supporting over 125MM enrolled users Support business growth with robust, scalable, and flexible architecture

Verizon Wireless: $175M ROI in the first year with 100% increase in user adoption in first 6 months. They now process over $2B in payments on-line and have reduced customer attrition to the lowest in the industry.
Progress Energy: Increased customer adoption in eBilling platform by 66% only 18 months after deployment. Savings of over $520K annually in payment processing costs and $720K annually in paper & printing costs. Over 90% of their EBPP customers have gone paperless. (PDF)