Oracle Social CRM Applications

OVERVIEW

The biggest source of influence for customers today is their peers and communities.

By bringing social interactions into a CRM environment, Oracle Social CRM products provide a more accurate and complete view of the customer by extending CRM capabilities to enhance collaboration and provide relevant, real-time insight from both internal and external sources.

FEATURES AND BENEFITS

  • Increases user productivity by providing relevant insight based on analytics and real-time collaboration
  • Elevates employee performance by leveraging the collective knowledge a social network
  • Improves customer interaction and satisfaction by providing customer engagement on social media from within Oracle CRM On Demand

ORACLE SOCIAL CRM APPLICATIONS CAN HELP YOU