The biggest source of influence for customers today is their peers and communities.
By bringing social interactions into a CRM environment, Oracle Social CRM products provide a more accurate and complete view of the customer by extending CRM capabilities to enhance collaboration and provide relevant, real-time insight from both internal and external sources.
FEATURES AND BENEFITS
Increases user productivity by providing relevant insight based on analytics and real-time collaboration
Elevates employee performance by leveraging the collective knowledge a social network
Improves customer interaction and satisfaction by providing customer engagement on social media from within Oracle CRM On Demand