Oracle User Productivity Kit Can Help You

UPGRADE OR IMPLEMENT NEW APPLICATIONS

With Oracle UPK, create multiple assets through a single recording session that are used throughout each phase of the project lifecycle from blueprinting/design/testing to go-live and maintenance/support.

Business Drivers: Rollout of upgrade or new application, M&A, standardization of systems, business process improvement - all requiring a deployment of best practices to streamline efficiency, reduce cost and standardize across multiple locations/groups

  • Blueprinting/Design/Testing
    • Capture best practices early and use presentation outputs for visual comprehension and review with SMEs; Use system process documents to document process flows; Use test scripts to validate in conference room pilot
    • Gain key LOB/locations/users buy-in; Use "See it" mode with voice explanations; Walk through process flows using presentation outputs or system process documents
  • Pilot/Knowledge Transfer/Go-Live - Capture and document system transactions; Create simulations; Measure effectiveness with usage tracking
  • Maintenance/Support - Keep assets synchronized for providing in-application support as well as ongoing asset maintenance
  • Change Management - Engage user community early in process and keep abreast of project changes

BUILD CUSTOM APPLICATIONS USING MIDDLEWARE

Oracle UPK helps develop standards and processes for organizations using middleware to build custom applications. It enables developers to gain buy-in of project and development standards so they can design the right solution the first time. Creating a paradigm shift from writing processes to recording and from reading processes to seeing them, UPK captures the processes, enables ITIL standardization, and ensures SME and end user adoption.

Business Drivers: Custom apps development, process innovation, process and standards for apps development, Rollout of upgrade or new custom application, improve business efficiencies

  • Blueprinting/Design/Testing
    • Capture best practices early and use presentation outputs for visual comprehension and review with SMEs; Use system process documents to document process flows; Use test scripts to validate in conference room pilot
    • Gain key LOB/locations/users buy-in; Use "See it" mode with voice explanations; Walk through process flows using presentation outputs or system process documents
  • Pilot/Knowledge Transfer/Go-Live - Capture and document system transactions; Create simulations; Measure effectiveness with usage tracking
  • Maintenance/Support - Keep assets synchronized for providing in-application support as well as ongoing asset maintenance
  • Change Management - Engage user community early in process and keep abreast of project changes

REDUCE TESTING TIME AND COSTS

Ease the burden of UAT by creating and deploying test plans and real-time performance support specifically designed for testing. Simulations guide testers through a test plan and facilitate the tasks of documenting any issues. Any user can easily capture the steps needed to recreate an issue accelerating the testing cycle.

Test scripts can also be exported into Oracle Application Testing Suite, IBM Rational, and HP Quality Center. These test scripts, along with system process and test documents, decrease the testing time and costs during conference room pilots, and shorten the project timeline. Oracle UPK and UPK Professional can reduce test plan creation time, improve accuracy, and provide the foundation for reusable training documentation, application simulations, and end-user performance support—all critical assets to support an enterprise application implementation. Using Oracle UPK or UPK Professional with any of these testing suites allows you to deploy high-quality applications quickly and effectively by providing a consistent, repeatable process for gathering requirements, planning and scheduling tests, analyzing results, and managing defects and issues.

Business Drivers: User acceptance testing, regression testing, process and standards for apps development, rollout of upgrade or new custom application

  • Reduce manual test plan development time - Accelerate the testing cycle by significantly reducing the time required to create the test plan.
  • Improve test plan accuracy - Capture test steps automatically and then import those steps directly to any of these testing suites eliminating many of the errors that occur when writing manual tests.
  • Create the foundation for a reusable documentation system - Recorded transactions can be republished to support other lifecycle phases of the project, such as training and performance support.
  • Recording and capturing content – Any user can create and edit content in minutes to share knowledge seamlessly

ENSURE PROCESS TRANSFORMATION AND ADOPTION OF CHANGE

With Oracle UPK, rapidly capture and publish the 'current and future state' business processes to enable seamless process transformation and effective adoption of change.

Business Drivers: M&A, workforce reduction, new go to markets, standardization of systems, new or continuous transformation, rollout of new application, business process improvement, best practices, Six Sigma - all requiring a deployment of best practices to streamline efficiency, reduce cost and standardize across multiple locations/groups

  • Blueprinting/Design/Testing -
    • Capture best practices early and use presentation outputs for visual comprehension and review with SMEs; Use system process documents to document process flows; Use test scripts to validate in conference room pilot
    • Gain key LOB/locations/users buy-in; Use "See it" mode with voice explanations; Walk through process flows using presentation outputs or system process documents
  • Pilot/Knowledge Transfer/Go-Live - Capture and document system transactions; Create simulations; Measure effectiveness with usage tracking
  • Maintenance/Support - Keep assets synchronized for providing in-application support as well as ongoing asset maintenance
  • Change Management - Engage user community early in process and keep abreast of project changes

CAPTURE ORGANIZATIONAL KNOWLEDGE

With Oracle UPK, capture, retain, and disseminate process knowledge before it leaves the organization with the aging workforce.

Business Drivers: Fluctuating workforce due to M&A, retirement of baby boomers, implementation of new systems, standardization of business processes, management of knowledge as intellectual asset - all requiring the capture, maintenance, and dissemination of information to increase productivity, standardize across the enterprise, and avoid knowledge gap

  • Business Processes - Capture and document system transactions; Produce test scripts for validation; Use system process documents to document process flows; Create simulations; Leverage usage tracking to measure effectiveness
  • Best Practices - Introduce best practices to execute business processes
  • Recording and capturing content – Any user can create and edit content in minutes to share knowledge seamlessly
  • Deploying content - Deploy role-based content using UPK, UPK Pro, or LMS
  • In-application support - Use help menu integration or SmartMatch to provide just-in-time support and information

DOCUMENT PROCESSES FOR COMPLIANCE

With Oracle UPK, document business critical procedures to improve efficiency of GRC initiatives and drive down compliance costs.

Business Drivers: Need user community adoption of new or upgraded enterprise applications or business processes

  • Typically includes the introduction of multiple learning methods to meet learning needs of a vast user community
    • See It! - a 'visual' of the business process or step-by-step transaction
    • Try It! - an opportunity to 'interact' or try the business process or step-by-step transaction
    • Print It! - a 'printed job aid' of the business transaction
    • Know It! - an environment to 'test' users and measure organizational readiness
    • Do It! - a just-in-time performance support system delivering context-sensitive help to walk users through a process
    • Instructor and user manuals - create classroom training materials for ILT

INCREASE USER ADOPTION

With Oracle UPK, create and deploy just-in-time, role-based process and procedural information and support to increase employee effectiveness and productivity.

Business Drivers: Onboarding new employees, fluctuating workforce due to M&A, retirement of baby boomers, employee self-service enablement, business process improvement- all requiring the introduction of best practices to increase employee productivity, reduce help desk support costs, and improve execution of job role

  • Typically includes the introduction of multiple learning methods to meet learning needs of a vast user community
    • See It! - a 'visual' of the business process or step-by-step transaction
    • Try It! - an opportunity to 'interact' or try the business process or step-by-step transaction
    • Print It! - a 'printed job aid' of the business transaction
    • Know It! - an environment to 'test' users and measure organizational readiness
    • Do It! - a just-in-time performance support system delivering context-sensitive help to walk users through a process
    • Instructor and user manuals - create classroom training materials for ILT

IMPROVE WORKFORCE EFFECTIVENESS

With Oracle UPK, create and deploy just-in-time, role-based process and procedural information and support to increase employee effectiveness and productivity.

Business Drivers: Onboarding new employees, fluctuating workforce due to M&A, retirement of baby boomers, employee self-service enablement, business process improvement- all requiring the introduction of best practices to increase employee productivity, reduce help desk support costs, and improve execution of job role

  • Best Practices - Capture best practices early in the cycle; Use system process documents to document process flows; Use test scripts to validate in conference room pilot
  • Transactional Processes - Capture and document system transactions; Create simulations; Leverage usage tracking to measure effectiveness
  • In-application support - Use help menu integration or SmartMatch to provide just-in-time support and information
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