Oracle Utilities Customer Care and Billing Business Intelligence
Turn Customer and Revenue Data into Knowledge to Improve Business Decisions
The Oracle Utilities Customer Care and Billing Business Intelligence family of products delivers prebuilt analytics that help utilities improve decision-making, customer service, and revenue management.
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Overview
- Provides decision support for customer service and billing managers
- Displays customer and revenue details as charts, maps, and other graphics
- Permits drill-downs by period into current and past performance
- Supports very large data volumes
- Uses Oracle Business Intelligence Enterprise Edition, the leading business intelligence platform
Benefits
- Improves customer support by revealing trends in customer issues
- Allows managers to anticipate call center volume and optimize staffing levels
- Provides quick assessments of customer and revenue trends
- Improves the quality of decisions about customers and billing decisions
- Reduces cost and risk of implementations and upgrades
More About Oracle Utilities
Oracle provides integrated solutions that enable utilities of all sizes and types to achieve optimal operational efficiency and outstanding customer satisfaction.
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