ATG Web Knowledge Manager Self-Service

Oracle ATG Web Knowledge Manager Self-Service is an automated online help system that combines an answer repository with multilingual natural language search and navigation capabilities. With it, you can turn self-service inquiries into revenue opportunities while reducing the cost of deploying and managing in-house self-service solutions.

• Provide multiple ways to access information in Oracle ATG Web Knowledge Manager or other data sources via the Data Anywhere Architecture feature
• Pinpoint answers with world-class natural language processing
• Automatically index and categorize
• Understand customers based on historical patterns and current behavior
• Present targeted promotions and product recommendations
• Analyze and improve the customer experience with real-time analytics
• Integrate with the full suite of Oracle ATG Web Commerce products