ATG Web Knowledge Manager Self-Service


	Oracle ATG Web Knowledge Manager Self-Service is an automated online help system that combines an answer repository with multilingual natural language search and navigation capabilities. With it, you can turn self-service inquiries into revenue opportunities while reducing the cost of deploying and managing in-house self-service solutions.

	DEFLECT CALL VOLUME AND IMPROVE CUSTOMER SERVICE
	Provide multiple ways to access information in Oracle ATG Web Knowledge Manager or other data sources via the Data Anywhere Architecture feature Pinpoint answers with world-class natural language processing Automatically index and categorize Understand customers based on historical patterns and current behavior Present targeted promotions and product recommendations Analyze and improve the customer experience with real-time analytics Integrate with the full suite of Oracle ATG Web Commerce products