ATG Web Knowledge Manager Self-Service

Oracle ATG Web Knowledge Manager Self-Service is an automated online help system that combines an answer repository with multilingual natural language search and navigation capabilities. With it, you can turn self-service inquiries into revenue opportunities while reducing the cost of deploying and managing in-house self-service solutions.

DEFLECT CALL VOLUME AND IMPROVE CUSTOMER SERVICE

  • Provide multiple ways to access information in Oracle ATG Web Knowledge Manager or other data sources via the Data Anywhere Architecture feature
  • Pinpoint answers with world-class natural language processing
  • Automatically index and categorize
  • Understand customers based on historical patterns and current behavior
  • Present targeted promotions and product recommendations
  • Analyze and improve the customer experience with real-time analytics
  • Integrate with the full suite of Oracle ATG Web Commerce products
Oracle 1-800-633-0738